Privacy Policy for Geek Fix

Effective Date: June 10, 2026

Last Updated: June 10, 2026

At Geek Fix, we are committed to maintaining the trust and confidence of our customers. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our shop, use our web development or repair services, buy third-party accessories, or interact with our website ([https://geekfix.ca](https://geekfix.ca)).

By utilizing our services, checking in a device, or purchasing products through Geek Fix, you consent to the practices described in this policy.

1. Compliance with Canadian and Ontario Law

Geek Fix complies strictly with the federal Personal Information Protection and Document Act (PIPEDA) of Canada and all relevant Ontario consumer protection laws. We adhere to the ten core privacy principles established under Canadian law to ensure your data is treated transparently, fairly, and securely.

2. Comprehensive Information We Collect

To provide retail hardware sales, electronic repairs, and diagnostic services, we collect several categories of information:

A. Customer Profile & Transaction Data

• Contact Information: Name, phone number, email address, and physical billing/shipping addresses.
• Payment Details: Payment card processing tokens (we do not store raw credit card numbers, CVVs, or pin data on our local systems). All payments are handled by PCI-compliant processors.
• Device Identification & History: Device model, serial number, IMEI number, cosmetic condition notes, repair history log, and hardware component parts used in your specific fix.

B. Device Data, Passcodes & Content Access

Because we diagnose and repair hardware, software, boot loops, and offer data recovery, our technicians may require temporary interaction with your operating system.

• Passcodes/Patterns: Collected only when strictly necessary to test core functionality (e.g., verifying microphone, speaker, or front/rear camera operation post-repair).
• File Backups & Recovered Data: If you request Data Recovery Services, we temporarily extract and host your photos, contacts, or documents onto our isolated, secure local systems solely to transfer them to your chosen new storage media.

C. In-Store Retail Security Data (CCTV)

• Video Surveillance: For the safety of our staff, security of high-value inventory, and protection against property damage, our retail locations are monitored by Closed-Circuit Television (CCTV) cameras. Your physical image may be captured on video when walking into our shop.

D. Digital & Website Activity Data

• Cookies and Tracking: When you visit [https://geekfix.ca](https://geekfix.ca), we automatically collect basic device metadata, IP addresses, browser types, and navigation history to optimize our booking tools and local SEO configurations.

3. How We Use Your Information

We use your data strictly for legitimate business operations and legally recognized purposes:

• To evaluate your hardware through our Free Diagnostic Service and issue transparent repair quotes.
• To fulfill repair obligations, test hardware connectivity, and honor store warranties.
• To process retail sales transactions for third-party branded products sourced from suppliers.
• To notify you automatically via SMS or email when your device is ready for pickup.
• To investigate and resolve customer service disputes, inventory discrepancies, or fraudulent chargebacks.

4. Strict Device Data Protection & Security Insulations

🔒 Critical Privacy Guarantee: Device Content

We respect the absolute sanctity of your personal life. Our technicians never browse, preview, copy, share, or alter your personal photos, messages, browsing histories, files, or application data. Any data accessed during diagnostic testing or data recovery is kept strictly confidential.

• Passcodes are completely removed from our internal active workshop records immediately after final quality control validation.
• Recovered data batches are permanently wiped from our secure shop storage systems within 7 days of successful customer delivery using secure block-erasure methods.

5. Third-Party Products and Supplier Disclaimers

Geek Fix retails high-quality tech accessories and replacement components (such as screens, batteries, charging ports, and cases) sourced from third-party suppliers and manufacturers.

• No Brand Ownership: Geek Fix does not manufacture proprietary electronic goods or consumer hardware. All product names, logos, and brands are the property of their respective owners.
• Supplier Frameworks & Warranties: When purchasing these items, your transaction is processed entirely through Geek Fix. However, registering for third-party product warranties directly with the manufacturer may subject your data to that specific manufacturer’s separate privacy rules.

6. Sharing and Disclosing of Information

We do not sell, rent, trade, or lease your personal data to third parties. We only share information with third parties in the following strictly limited circumstances:

• Service Providers: Trusted partners who assist us in operating our website, managing our local point-of-sale (POS) systems, running diagnostic scripts, or processing payments (e.g., Moneris, Square, Stripe). These entities are bound by strict confidentiality agreements.
• Legal Obligations and Protection: If required by Canadian federal or Ontario provincial law, court orders, subpoena, or to protect the safety, legal rights, and physical security of Geek Fix, our staff, or our customers (e.g., investigating stolen property or retail fraud).

7. Data Retention & Safeguards

We retain your contact information and repair invoice history for the period required to honor our store warranties and comply with Canadian tax documentation laws.

We protect your data using industry-standard technical safeguards:

• Encrypted local store networks and firewalls.
• Restricted physical access to customer devices checked in for repair.
• Secure, completely isolated local drives for temporary data recovery hosting.
• Automatic recycling and overwriting loops for in-store security camera (CCTV) footage every 30 days unless required for a legal investigation.

8. Your Rights Under PIPEDA

As a resident of Ontario, Canada, you possess explicit rights regarding your personal information under PIPEDA:

• Right of Access: You have the right to request a copy of the personal information we hold about you.
• Right of Correction: You may request that we update or correct inaccurate or incomplete contact details.
• Right of Withdrawal: You may withdraw your consent to our use of your data at any time (subject to completing outstanding repair contracts, retail item pickups, or legal obligations).

9. Contact Our Privacy Officer

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your device data, please contact us directly:

Geek Fix Privacy Officer

📍 7766 Martin Grove Rd Floor 1, Woodbridge Mall, Vaughan, ON

🌐 Website: geekfix.ca

📧 Email: geekfix.ca@gmail.com